If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. If you need to exchange it for the same item, send us an email at and send your item to: 301 50th Street, Edson, AB, T7E 1V8, Canada. We only replace items if they are defective or damaged. If you’ve done all of this and you still have not received your refund yet, please contact us at (if applicable) There is often some processing time before a refund is posted. Then contact your credit card company it may take some time before your refund is officially posted. If you haven’t received a refund yet, first check your bank account again. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. We will also notify you of the approval or rejection of your refund. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Please do not send your purchase back to the manufacturer. To complete your return, we require a receipt or proof of purchase. It must also be in the original packaging. To be eligible for a return, your item must be unused and in the same condition that you received it. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. Please contact us for return requests and read our Returns Policy below. Unfortunately we can’t offer refunds on shipping. If for any reason you are not completely satisfied, you’ll have 30 days to contact us to have your order will be refunded in full. Orders picked up from our storefront in Edson, AB, will incur no shipping or handling charges, no matter the order size.
We’ll notify you first if your shipping will be more than $40.) Orders shipped to Canada should arrive within 7 to 10 business days. We ship all orders directly from our store within 24-48 hrs for your convenience. Thank you for shopping with Runaway Quilting. Babylock Sewing Machines And Accessories.
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